The Teeccino team takes great pride in delivering our herbal coffees and teas to your doorstep. We use packaging that ensures our products will arrive in good condition. Other retailers sometimes use packaging that subjects Teeccino products to damage during shipping. If any damage occurs to your order from teeccino.ae during shipping, please call our Customer Service during business hours so we can resolve the problem.
Teeccino.ae accepts orders 24 hours a day, 7 days a week. Orders are shipped in the order they are received and are sent using the best available shipping methods considering cost and speed as requested by our customers.
We strive to ship orders placed by 12:00 PM on the same day or by the next business day, Monday – Friday, except on Company holidays. If your order is placed over a weekend or holiday, your order will be shipped on the next available business day or at the latest, within 2 business days.
You will receive an order confirmation email and an email with information about how to track your package.
We want you to be pleased with your Teeccino products. First time customers may need help identifying the flavor that will most appeal to their palate. Sometime they need brew tips to achieve the optimal strength of brewed Teeccino to match their preference. Our customer service team is very experienced and wants you to be completely satisfied with your Teeccino purchase.
To be eligible for a return and obtain a refund for Teeccino items, the product must have been purchased directly from Teeccino. If you wish to return a product purchased from a retailer, please return it to the retail store where you bought it. If however, the package you bought is defective, we will endeavor to correct the problem by shipping you a replacement.
Any returns to Teeccino must be in its original packaging with which you received your product. The product must have been purchased directly from Teeccino.ae and returned within 14 days from date of purchase. The cost of shipping the returned product is the responsibility of the customer.
Please email us at info@teeccino.ae to begin the return process.
If Teeccino has made a shipping error or if your package was damaged in transit, we will gladly replace the shipment and ship you a return shipping label paid for by Teeccino.
Products purchased from other on-line vendors or at retail stores. Including Amazon.ae
Opened or partially used product
If your shipment shows as delivered to your address, but is missing, you must report the lost shipment to the carrier and follow up with them. If you are unable to locate the package, contact us after 10 days of the original estimated date of receipt of your order.
Teeccino will not be held responsible for orders shipped to a wrong address due to an incorrect or incomplete shipping address provided by a customer.
If your package cannot be delivered, is unclaimed or is refused, you are responsible for the following:
Questions about our Shipping Policy should be sent to us at info@teeccino.ae
